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Tenants

Tenant Information

Please click on the links below to download or view important tenant information:

Maintenance

Please log into your Tenant Portal to report a maintenance issue. Once logged in, you can submit a new maintenance request and view the status of any previous requests. Requests are reviewed Monday to Friday from 9am to 5pm.

If you have an emergency, please call (360) 426-3988

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Pay Your Rent Online

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link.

Don't have an account?

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link. Learn more. Get Started


Already have an account?

Click the button below to be taken to the Tenant Portal login page. Login

Benefits

Once you've signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. Plus, you get the added benefit of not having to write checks, address envelopes, or buy stamps.

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

FAQs

Q. When is my rent due and where can I pay my rent?
Rent is due on the 1st of each month and is considered late at midnight on the 5th .

Late fees are $50.00 plus $5/day.

Rent can be paid by mail or in person to:
Gateway Property Management
620 W Cota St.
P.O. Box 1997
Shelton, WA 98584

Our office is open Monday through Friday from 8:30AM to 5:30PM. If the office is closed, please use the mail slot on the front door.

Please specify your rental address in the memo field of your check.

Acceptable forms of rent payment are personal checks, cashiers checks or money orders. We are unable to accept cash or credit cards at this time. We look forward to rent payments on-line or by automatic debit very soon.

Q. How do I get help for a maintenance problem?
Maintenance requests can be made in writing, mailed into our office or by telephone at 360-426-3988.

Q. How long should I wait to hear back from someone regarding a maintenance problem?
In a non-emergency situation, please allow three days. If you have not heard from our office or our vendor in three days, please contact us by phone.

Q. What do I do in an emergency?
If this is an after hours emergency, please call our 24 hour emergency number at 360-490-2054. (Examples of emergencies are: active water leaking, flooding, heaters not working, sparks from appliances, fire, gas odors, etc.)

For FIRE, GAS or Natural Disasters call 911 FIRST!

Q. What am I responsible for maintaining?
Residents are responsible for maintaining heating filters and fresh smoke detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In certain situations, yard maintenance may be required. Please refer to your individual residential lease.

Q. Do I need approval to paint or change something in the home I am renting?
Any and all changes or modifications to the property must be requested in writing to Your property manager.

Q. Do I need renter’s insurance?
It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.

What happens if I need to move before the end of my lease?
Please refer to your copy of your residential lease. Contact your property manager as soon as possible to discuss this situation in detail.

Q. What do I do if I need to move out?
It is required that you provide 30 days notice in writing to Gateway Property Management. You can mail this notice through US MAIL or drop it off at our office through the mail slot on the front door.

Q. What happens if only one roommate wants to move out?
Contact your property manager directly for the necessary forms to remove a roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the lease re-write fee as well as the procedures of handling the security deposit.